Terms of service
Draft pending legal review. These terms describe how Realest is currently sold and supported. They have not yet been approved by a solicitor and should not be relied on as final.
1. These terms
These terms govern your use of Realest, a mobile and web application provided by Realest. By creating an account or using the app you agree to them. If you are agreeing on behalf of a business, you confirm you have authority to do so.
2. The service, and its current stage
Realest schedules appointments, records property information and shares selected details with the people involved. Parts of the service are in beta while we finish building them. Beta features may change, may be withdrawn, and may contain faults. We will tell you before removing anything you rely on.
3. Your account
You are responsible for keeping your login details private and for what happens under your account. Tell us promptly at hello@realest.pro if you think someone else has access.
4. Seats and team access
Office plans are licensed per seat, with a minimum of 5 seats (£17.50 per seat per month). A seat is one named person. Seats may be reassigned when someone leaves, but must not be shared between people at the same time. You may add or remove seats at any time, down to the minimum; changes take effect from your next monthly invoice.
5. Trials, fees and payment
Trials run for 14 days on the full Office feature set. When it ends nothing is deleted. you pick a plan, or the account goes read-only until you do.
Paid plans are billed monthly in advance in pounds sterling. Prices exclude VAT, which is added where it applies. We may change prices, and will give you at least 30 days’ notice by email before a change affects you. You may cancel before the change takes effect.
6. Cancelling
You may cancel at any time, effective at the end of your current billing month. We do not refund part months. You can export your data at any point before or after cancelling, up to the deletion period set out in our privacy policy.
7. Your data, and who owns it
Property records, notes, photographs and documents you put into Realest remain yours. You grant us only the permission we need to store them, display them to the people you share them with, back them up, and provide support. We do not use your data to train models, and we do not sell it.
Where your records include personal data about other people, you are the controller of that data and we process it on your instructions.
8. Sharing with third parties
When you share a property or an appointment by code, the people you share it with see only what that appointment requires. You are responsible for deciding what to share and with whom.
9. Acceptable use
Do not use Realest to break the law, to store material you have no right to hold, to harass anyone, or to attempt to gain access to accounts or systems that are not yours. Do not resell access without our written agreement. We may suspend an account that puts the service or other users at risk, and will tell you why.
10. Availability and support
We aim to keep Realest available at all times but do not guarantee uninterrupted service. Planned maintenance is announced in advance where we can. Support is provided by email Monday to Friday, excluding public holidays in Scotland.
11. Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. Subject to that, we are not liable for loss of profit, loss of business, or indirect loss, and our total liability in any twelve month period is limited to the fees you paid us in that period.
Realest keeps records; it does not give legal, financial or regulatory advice, and you remain responsible for meeting your own obligations.
12. Ending the agreement
Either of us may end this agreement on notice. We may end it immediately if you seriously or repeatedly break these terms. When it ends, your right to use Realest stops and your data is handled as described in our privacy policy.
13. Changes to these terms
We may update these terms. If a change materially affects you we will give at least 30 days’ notice by email, and the date at the top of this page will change.
14. Governing law
These terms are governed by the law of Scotland, and the courts of Scotland have exclusive jurisdiction.
15. Contact
Questions about these terms: hello@realest.pro.